For users who continue to experience issues, or who have questions that have not been answered, it may be necessary to contact the Earthlink customer service department.
The main number to call for Earthlink’s customer support or help with the webmail service is: 1-888-EARTHLINK (888-327-8454).
That page also provides a link to a live web chat service, which can be useful for more simple queries.
To open the chat window, just click on the blue Live Chat” tab on the right hand side of the screen.
Please note that, for security purposes, Earthlink customer support may request your email address, password, PIN or credit card number, so you should have these ready.
Residential Internet Customer Support Phone Number: 1-888-EARTHLINK (888-327-8454). SMS Texting 1-866-420-2445 (SMS). (Live Chat Available)
Redidentail DSL CUstomer Service Phone Number: 1-888-829-8466
Cable Customer Email or Software Support Phone Number: 1-888-EARTHLINK (888-327-8454) (Live Chat Available).
Web Hosting Phone Number: 1-800-955-0186 (Live Chat Available).
Fax (Cancellations Only) (404) 795-1034
Additional numbers for SMS and Fax support can be found here.
Please share your experiences with, or complaints about, Earthlink in the comment section.