BB&T.com Login

BB&T Bank Login.

Log in to BB&T Bank for online banking. Quicks answers to all login and U by BBT App questions and problems, as well as customer service phone numbers and contacts.

BB&T Bank is now called Truist, which is the new bank formed in 2019 by the BB&T and SunTrust bank merger.

About BB&T.

BB&T Corporation, sometimes shortened to BB&T, BB and T Bank, or BBT Bank, is one of the largest financial service holding companies in the United States of America. Based out of the state of North Carolina, it has more than 2,000 branches or financial centres throughout the country. The initials stand for ‘Branch Banking and Trust’.

The company, which was first established all the way back in 1872, offers a range of consumer, commercial and investment banking services, as well as asset management products. Moreover, BB&T Insurance Services is recognised as one of the largest insurance companies in the world.

BB&T and SunTrust merged in 2019 to form Truist Bank.

How Do I Log In to BB&T Online Banking From My Computer?

Existing customers who have enrolled in the company’s online banking services will find the BBT login process fairly simple. This can be achieved either from the main banking homepage ( https://www.bbt.com ) or from the classic BBT login page for internet banking, which you can find by clicking here. After the merger with SunTrust, all BBT.com bank customers will be re-directed to the https://www.truist.com homepage.

Both pages feature a basic login form, and to log in, all you need to do is follow these instructions:

Click on ‘Sign In’ in the top right corner.

1. Enter your internet banking username into the field marked ‘User ID’.
2. Enter your internet banking password into the field marked ‘Password’.
3. Click the ‘Sign In’ button underneath to access your account.

If you have not yet enrolled in the online and mobile banking services offered by BB and T Bank, you can also do so from either of these pages. Simply click on the link next to the text saying ‘New to Online Banking?’ and follow the instructions. You can sign up with any checking, savings, credit card, loan, mortgage or business account.

Passwords for the service are case sensitive, so take extra care when entering your password and double check to make sure the CAPS LOCK function on your keyboard is switched off.

If you have forgotten your password, you can click the link underneath the main ‘Log In’ button, marked ‘Reset Your Password’. On the next page, you will need to enter your email address, the last five digits of either your SSN, EIN or TIN, and your User ID. Then, after clicking ‘Continue’, you will be sent a reset link via email.

The service works with all major web browsers, including Internet Explorer, Firefox and Google Chrome. If you do experience problems signing in, which are not related to your login credentials, you may need to update your browser to the latest version, or clear your browser history and cookies before trying again.

For assistance related to your User ID or password for online banking, call: 888-228-6654.

How Do I Log In to BB&T Online Banking With the U by BBT App?

For mobile users, a BB&T online banking app is available for both Android and Apple devices called ‘U by BB&T’. This app can be downloaded from either the Google Play Store or the Apple App Store. All you need to do is launch the relevant store on your mobile phone, search for ‘U by BB&T’ and install the app in the usual way.

Alternatively, you can click here for the Android app, or click here for the iPhone app.

Once the app has been installed, you can use it to gain access to online and mobile banking services. To do this, launch the app and follow the instructions below to sign in to your account:

1. Enter your internet banking username into the field marked ‘User ID’.
2. Enter your internet banking password into the field marked ‘Password’.
3. Click the ‘Log In’ button underneath to access your account.

As with the standard online banking login page, you will also see an option for resetting your password if you have forgotten it. Again, remember that your password is case sensitive, so you need to enter it carefully.

On rare occasions, users may experience problems logging in and these are usually short-term. Generally, they can be resolved by closing the app, waiting a few minutes, re-launching it and trying again. It is also worth noting that if you do not have automatic updates enabled, you may need to update to the latest version of the app.

For assistance related to your User ID or password for online banking, call: 888-228-6654

What is BB&T’s Customer Service Phone Number?

If you have a problem using the BB&T online banking service, or any other service provided by the company, the best thing to do is call the main customer service team. The number to call for this is: 800-226-5228.

International callers can contact the customer service team on the following number instead: 910-914-8250.

Lines are open seven days a week and associates are available any time between the hours of 6am and midnight ET. The customer service lines are available to all existing BB&T customers, as well as for new customers, or those who wish to make enquires about the services on offer.

How Do I Contact BB&T’s Headquarters?

Those who need to get in touch with BB&T for matters that are not related to customer service, or in order to escalate a customer service issue, will sometimes be better off contacting the BB&T company headquarters. The main numbers to call are: (336) 733-2000, or 1-800-BANK-BBT (1-800-226-5228).

You can also reach the BB&T headquarters via fax at the following number: (336) 721-3499.

Meanwhile, if you have an email complaint, the best email address to use is: [email protected]