AOL Mail Login
AOL Mail Login.
Login to your AOL.com Mail account from a mobile phone or desktop computer. Complete guide to all AOL login problems, FAQ, troubleshooting, AOL account creation, and how to contact the customer service department.
About AOL Mail.
AOL Mail is a free web-based email service provided by AOL and owned by Verizon Communications. Considered to be one of the webmail pioneers, the service remains one of the most popular of its type in the world, boasting somewhere in the region of 20 million active monthly users. It is also available in more than 50 different languages.
Established in 1993, AOL Mail was incredibly popular in the 1990s and early 2000s. As a web-based email service provider, it is significantly older than other big names in the field, including Outlook (or Hotmail), Yahoo and Gmail. Most AOL Mail email addresses have the @aol.com suffix, although other domain options are available.
How Do I Create an AOL Email Account?
In order to create an email account with AOL, you should first visit the AOL.com homepage. From there, you should see an AOL login box. Click on the text underneath this, which says ‘Get a Free Username’ and you will then be taken to the main sign up form, allowing you to register.
On this page, you will be asked to enter the following information:
- First Name – Your real first name.
- Last Name – Your real surname.
- Username – Your chosen AOL Mail login name and the prefix for your new email address.
- Password – The password that will protect your account. You will have to enter it twice.
- Date of Birth – For age verification purposes.
- Gender – The gender you identify as.
- Postcode – Your real life postcode or ZIP code.
- Security Question – A security question chosen from a pre-set list.
- Security Answer – Your answer to the question, used for security purposes.
- Mobile Phone Number – Your mobile number, helping to keep your account secure.
- Alternative Email – An alternative email address, which can also help keep this account secure.
Once you have entered all of the required information, you can complete the registration by clicking ‘Sign Up’.
How Do I Log In to My AOL.com Mail Account?
After registering for an email account, the AOL sign in process is straight forward. Simply return to the homepage and enter the email address you registered in the box labelled ‘Screen Name or Email’. Then, enter your password in the box labelled ‘Password’ and either press ‘Enter’ on your keyboard, or click the ‘Sign In’ button.
You should enter your full email address, including the @aol.com suffix into the first box. Your password is also case sensitive, meaning that you should enter it in exactly the same way as you did on the sign up form. You can also connect your AOL Mail account to your Facebook, Twitter or Google+ accounts by clicking the buttons underneath.
You can also visit the login page directly here. AOL used to have several different account sign in page, but now all pages will redirect you to an url beginning with: https://my.screenname.aol.com/ . Enter youur Username or Email address and your password to login.
What are the major AOL Mail Login Problems and How do I solve them?
Every once in a while, users experience AOL sign in problems, making it difficult to gain access to their account. Fortunately, however, most of these issues have simple solutions as well. The most common problem is a typing error in either the email address or password. You should also ensure CAPS LOCK and NUM LOCK are both off.
Occasionally, you may experience a problem where you see a blank screen instead of the sign in page. When this occurs, the first step is to clear your web browser’s cookies and cache from within the settings. If this fails, check that Java applet scripting and cookies are enabled, or try signing in with a different browser.
It is also worth noting that AOL Mail accounts become inactive if you do not sign in within 90 days. This will stop incoming email from being received, although you should be able to reactivate the account by signing in. However, if you have not signed in for more than 365 days, the account will be deleted and will be irretrievable.
I Have Forgotten my AOL Password or User Name. How can I reset them?
With passwords being needed for so many different sites and with recommendations that you use a different password for each site, it is inevitable that some people will forget them. Fortunately, this is not a major problem with AOL Mail, as the service has a built-in security system for such events.
If you have forgotten your password, you can click the link on the sign in page which says ‘Forgot Password?’ and then follow the on-screen instructions. When you have completed this process, your password will be reset and the new password will be securely sent to you, allowing you to gain access to your account again.
Forgotten usernames are a more complex problem with AOL Mail, as there is no recovery service on the website itsel. If you have a mobile phone number and alternative email account linked to your AOL Mail account, it may be possible to retrieve your username by contacting customer services, although this is not guaranteed. Alternatively, if you have contacts on AOL Messenger or other services that you know in real life, you could try asking them.
Where Can I Download the AOL App?
Although mobile users are able to access AOL Mail through their phone’s web browser, it may often be easier and more convenient to do so through a dedicated mobile app. At present, the AOL App is available for mobile and tablet devices running either the Android or iOS operating systems.
The app, which has the full name ‘AOL – News, Mail & Video’, is available from both the Google Play Store and the Apple Store. You should be able to find it by searching for ‘AOL’ in the search bar.
How Can I Contact AOL Customer Services?
Generally speaking, the best way to contact AOL’s customer service team is to use the ‘Get Support’ feature on their website. You can access this by clicking here. Through that feature, you will find links to email support staff, get in touch through instant chat, or communicate through social media.
Alternatively, you could phone customer services and speak to them directly. The number to call for registration help, account support and password reset is 1-800-827-6364. Lines are open from 8am to midnight ET on Monday to Friday, and 8am to 10pm Saturdays. Paid AOL customers can call the same number 24/7.