Are you having trouble loggin in to Amazon.com or the Amazon Prime Video website? Then help is at hand.
Here we will go through the most common sign-in problems, how to create a new account, and how to contact Amazon’s customer service.
Amazon is the largest internet-based retail company in the world, as well as the single biggest provider of cloud computing infrastructure services. The company, which is based in Seattle, Washington, began life as an online book retailer, but since branched out to selling DVDs, CDs, digital music, electronics, toys and much more.
In addition, Amazon is a producer of goods in its own right, with examples including Amazon Kindle and Amazon Fire. Moreover, the company operates its own paid subscription service, Amazon Prime, which includes access to streaming video and music content, as well as free one-day delivery of goods ordered from the online store.
How Do I Create an Amazon.com Account?
The process for creating a new account on Amazon.com is easy. From the main homepage, hover your cursor over ‘Hello, Sign In’, which can be found near the top of the page. From there, a button should appear saying ‘Sign In’ and underneath that button will be a link with the text ‘New Customer? Start Here’. Click on this link.
On the next page, you will need to enter the following information:
- Your name – This is your real full name
- Email – This is the email address you want to associate with your account
- Password – This must be at least 6 characters. You will need to enter it twice
When finished, click on ‘Create Account’ to complete this stage of the process.
You may need to verify your email address to continue beyond this point. Once you are signed in, you can add further information, such as your physical address and credit card information, by clicking on ‘Your Account’ at the top right of the screen and following the relevant links.
How Do I Log In to My Amazon.com Account?
After creating an Amazon account, the simplest way to log in is to go to the Amazon homepage. From there, you should see an option labelled ‘Hello, Sign In’ near the top of the page. Either click this, or hover your cursor over it and click the ‘Sign In’ button that appears underneath.
The next page is a standard Amazon login page. It will ask you for your ‘E-Mail’, which is the email address you used during the sign up process, and your password, which is the password you supplied. In order to log in, simply enter your credentials in the right fields and then click on the ‘Sign In’ button underneath, or press ‘Enter’.
The direct link can be found here.
How Do I Log In to My Amazon Prime Video Account?
In order to make use of the Amazon Prime Video service, first you should go to the Prime Video homepage (https://www.primevideo.com). From there, click on ‘Sign In’ in the top right hand corner of the page. That will take you to the Amazon Prime login page, asking for your ‘E-mail’ and ‘Password’.
These are the email address and password associated with your main Amazon account. For those with mobile accounts, you can enter your phone number in the ‘E-Mail’ field instead. Once you have entered your email address or phone number and your password, simply click on the ‘Sign In’ button.
Amazon Login Problems: Why can I not login?
From time to time, users inevitably experience Amazon or Amazon Prime login issues, but they can usually be solved fairly easily. The first thing to do is double check that you have entered the right email address and password for your account, paying attention to typing errors.
It is worth noting that the password field is also case sensitive, so be careful to enter the password exactly as you did in the sign up form. Moreover, you should check that both the CAPS LOCK and NUM LOCK functions on your computer keyboard are switched off, as these will both alter what you are typing.
For those attempting to sign in with a mobile number, it is important to enter the full number, including the country code. If all else fails, you may need to clear the cache and cookies from your web browser.
Lastly, try loggin in from another web browser or from another device, laptop or mobile phone.
What to Do If You Have Forgotten Your Amazon Password or User Name.
With so many different websites requiring users to register for accounts, it is understandable that people may forget their password or username. The good news is, Amazon has been set up with this eventuality in mind and most instances can be resolved without too many problems.
If you have forgotten your password, you can click on ‘Forgot Your Password?’ from the login screen and enter either your email address or mobile phone number. The password for that account will then be reset and a new password will be securely sent to you. If you have forgotten your email address, you can use your mobile number instead, as long as you have a mobile number registered to your account.
For other issues, you can contact the Amazon Customer Service team for further assistance.
Where Can I Download the Amazon and Amazon Prime Apps?
Both the Amazon marketplace and Amazon Prime have their own dedicated apps for mobile and tablet devices using either Android or iOS operating systems. Both apps can be downloaded from the Google Play Store or the Apple Store. Simply search for ‘Amazon’ and ‘Amazon Prime’, respectively.
Once the app has been downloaded, you can log in to your account through it in the usual way.
How Can I Contact Amazon Customer Service?
If you have any important questions or queries, or if you otherwise need to contact them, Amazon’s own Customer Service team can be reached through the ‘Help’ section of the website. When on that page, if you do not find the answer you are looking for under the various categories listed, click on ‘Need More Help?’
From there, you will see a ‘Contact Us’ option, which will guide you through the various ways to make contact, such as email or phone. Alternatively, you can reach the customer service team directly via the phone by calling 1(888) 280-4331. This number is a general customer service line, which is available 24/7.