Comments 20

  • Mail box can’t be opened. Please advise.

  • need to sign in to my hotmail. but can’t

  • put Hotmail back to how it was. I cannot access my account now and I have got some important emails coming to me. PUT IT BACK TO HOW IT WAS!

  • almost twice per month you guys mess with the system and make it impossible to log into my account

    why don’t you just leave it alone?

  • Hotmail’s support is appalling. Signing in to an alternate account is near impossible. Microsoft seem to be able really ruin good products – eg Skype.

    • If you have a specific question for Hotmail Support, then we recommend that you sign up for an account at the Windows Outlook Support Forum. But first, try the troubleshooting steps layed out above in this article.

      How to contact Windows Live Hotmail and Hotmail tech support:
      Visit: and create an account or sign in. Ask a question or look for previous issues under the category “MSN”.

      You can tell official answers on the Microsoft Forum by looking at the user name: Windows Live Hotmail customer support have “Forum Moderator” below or “MSFT” or “Windows Live” in their user name.

  • Can not get into my email account, they say my password WORD IS NOT RIGHT , So I changed it and still cannot get in.

  • I live in Houston, Tx. Visiting daughter in Dallas, Tx. Using her laptop to view my email but could not get to the site to enter my user name and password. Not very well educated on these matters, but you seem to go out of your way to make it difficult for what should be a simple proceure


  • I cannot log in to my Hotmail account on my computer. I can receive mail to my Hotmail account on my phone, but not on the computer. Where did it go on the computer and how do I get it back?

    • It is usually a browser issue, or a Windows Update issue. Try logging in from a friend’s laptop. Try logging in with another browser, or update your preferred browser to a newer browser. If the issue was caused by a Windows Update, try rolling back the update.

      Sometimes disabling the proxy settings of your browser will work:

      Internet Explorer – Disable the proxy settings.
      1.Open Internet Explorer and click on Tools.
      2.Select Internet Options.
      3.Click the Connections tab and click the LAN settings button.
      4.Remove the check mark on the box for Use a proxy server for your LAN.
      5.Then click OK button to save the changes.

      Google Chrome – – Disable the proxy settings.
      1.Open Google Chrome and go to the menu options which is the three-line icon at the top right corner.
      2.Choose Settings from the drop-down list.
      3.Select Network and click Change proxy settings.
      4.Click the LAN Settings button.
      5.Uncheck the box for Use a proxy server for your LAN.
      6.Then click OK button to save the changes

      Mozilla Firefox – Disable the proxy settings.
      1.Click the Firefox drop-down menu button which is the three-line icon at the top right corner and choose Options.
      2.Click the Advanced panel and then click the Network tab. Settings button on the Connection section and select No Proxy.
      4.Click OK to close the Connection Settings and Options window.

    • I got the same problem. I do not know why they will not leave the thing a hell a alone .Every min they are in people computer changing off this or that…Leave the blasted thing alone..They’re getting on my nerves with their nonsence

  • I can not remember my password for my hotmail account. how can i change my password please?

    • If you have forgotten your Hotmail password, then go to . Click on “Forgotten Password”. You will then need to enter your email address or phone number, and fill out the CAPCHA. Hotmail will need to verify your identity, which is usually done by them sending a code to the mobile phone number on your file.

  • I remember my hotmail address. But not my password.

  • Where can I find the windows live background ? thx

    • As far as I know, from Windows 10 it is no longer possible to have an animated Windows Live Background without first installing a 3rd party program like DeskTopHut

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